FOCUS Ultrasound Solutions


Discover the solutions you need during the lifetime of your ultrasound system.

Contact us

FOCUS Ultrasound Solutions


Discover the solutions you need during the lifetime of your ultrasound system.

Contact us

How can the GE ultrasound ecosystem of solutions and services support you in your daily practices?


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Support


Benefit from unlimited access to the clinical and technical support of our GE experts through Expert Live Support – our remote offering to get support when you need it most.

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Education


Develop your ultrasound expertise through a variety of educational offerings such as STAR App or Loyalty Clubs, exclusive only for GE Ultrasound owners.
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Security


GE Healthcare’s multi-layer strategic approach to cybersecurity and patient data privacy for ultrasound systems is included in each of our products.

Expert Live Support


Expert Live Support is now included in newly purchased systems for seven years


Thanks to Expert Live Support you have unlimited remote access to our technical and clinical experts, whenever you need, to help you with all the questions you can get.

Secured Patient Data


Keep your ultrasound system safe and functional in the face of cyberthreats, protect patient data on the machine from unauthorized access and to enable you to successfully implement patient data and security policies, while still managing product daily workflows. The privacy and security of your practice and your patients are controlled. We comply with GDPR law, and we are ISO 27001 certified.

Areas of Action!


Explore the various tools available on our FOCUS contracts.

InSite™

Available at: ELS, ON, SET, SMART, COMFORT, EXCLUSIVE

InSite™ is the GE secure connectivity solution that will help maximize system uptime by allowing the GE experts to get updates and connect remotely to the system thanks to Expert Live Support.

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eHealthCheck

Available at: ELS, ON, SET, SMART, COMFORT, EXCLUSIVE

Detailed review of your ultrasound system. Our GE Experts will prepare a report that identifies potential operational gaps and provides actionable, corrective steps that help improve reliability and reduced downtime of the system.

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iCenter ™

Available at: ELS, ON, SET, SMART, COMFORT, EXCLUSIVE

iCenter™ and MyGEHealthcare App provides access 24/7 to all maintenance and the update status of your GE ultrasound equipment and stay permanently connected to the activities of the service teams.

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STAR app

Available at: ELS, ON, SET, SMART, COMFORT, EXCLUSIVE

An Augmented Reality app that allows you to have access to online training, educational material (videos, Quick Cards), and easy access to our GE Expert.

Download for free

OnSite

Available at: ELS, ON, SET, SMART, COMFORT, EXCLUSIVE

OnSite Labor: Unlimited service field engineers work – labor and travel to customer to diagnose and replace failed parts.

OnSite Preventative Maintenance: complete yearly technical check-up of the system, which is recommended by manufacturer for safety and technical efficiency.

Download for free

Probe Care

Available at: ELS, ON, SET, SMART, COMFORT, EXCLUSIVE

Protect patients and caregivers against biological hazards and guarantee optimal care in your daily ultrasound activities thanks to our hygiene portfolio for cleaning, disinfection, transport, and storage of your ultrasound probes.

Learn More

FOCUS Contract Options

GE Healthcare offers a wide range of FOCUS contracts based on
your practice needs.


  • FOCUS on

  • FOCUS set

  • FOCUS comfort

  • FOCUS smart

  • FOCUS exclusive

Focus ON

The BEST BASIC SERVICE PROGRAM!

Quick access to GE Healthcare experts via the latest technology and on-site preventive maintenance. Workshop for the comfort of your work and patients.
Hybrid package that helps us deal with all the problems that may occur in the operation of our ultrasound systems. Up to 50% of them can be solved online, others will need on demand site visits to identify the root cause of the problem.

  • Remote troubleshooting issues
  • Remote probes functional check
  • One on-site preventive maintenance per year

All these activities are carried out remotely by GE Healthcare professional engineers whenever you need them.

  • Remote simple repairs (no parts included)
  • Remote device management
  • Remote software updates and purchased upgrades
  • Remote application support

All this without the need for a physical visit of a field service engineer or an application specialist, whenever possible.

Focus SET

The best updated service and support program!

The best updated service and support program!
FOCUS SET is a service adapted to your needs & beyond. One unique contract ensuring the highest quality and safety standards.
Hybrid package that helps us deal with all the problems that may occur in the operation of our ultrasound systems. Up to 50% of them can be solved online, others will need on demand site visits to identify the root cause of the problem.

  • Remote troubleshooting issues
  • Remote probes functional checks
  • One on-site preventive maintenance (1 per year as an Option)

All these activities are carried out remotely by GE Healthcare professional engineers whenever you need them.

  • Troubleshooting and repairs (part not included)
  • Software updates and purchased upgrades
  • On-site labors for diagnosis purposes when needed
  • Device management
  • Remote application support

All these without the need for a physical visit of a field service engineer or an application specialist, whenever possible.

Focus Comfort

The updated service experience!

Quick access to GE Healthcare experts via the latest technology and on-site service. Workshop for the comfort of your work and patients. With this service you can feel secured and comfortable. And all guarantee elements are included.

Full support package that helps us deal with all the problems that may occur in the operation of our ultrasound system. Up to 50% of them can be solved online, others will need on demand site visits to identify the root cause of the problem.

  • Remote or on-site troubleshooting issues
  • Probes functional checks and replacement for pre-agreed number of standard probes
  • Optional special probes, or exchange
  • On-site preventive maintenance

All these activities are carried out remotely by GE Healthcare professional engineers whenever you need them.

  • Troubleshooting and repairs (part not included)
  • Software updates and purchased upgrades
  • On-site labors for diagnosis purposes when needed
  • Device management
  • Remote application support

All these without the need for a physical visit of a field service engineer or an application specialist, whenever possible.

Focus SMART

The smart, dedicated package of support!

Get the comprehensive support and additional, unique features. Unlock the full potential of your equipment with a FOCUS SMART.

Full support package that helps us deal with all the problems that may occur in the operation of our ultrasound system. Up to 50% of them can be solved online, others will need on demand site visits to identify the root cause of the problem.

  • Remote troubleshooting issues
  • Remote probes functional check
  • One on-site preventive maintenance per year
  • On-site labors for diagnosis purpose

All these activities are carried out remotely by GE Healthcare professional engineers whenever you need them.

  • Troubleshooting and repairs (parts included)
  • Software updates and purchased upgrades
  • Device management
  • Remote application support

All these without the need for a physical visit of a field service engineer or an application specialist, whenever possible.

Focus Exclusive

It is not without reason that we named it FOCUS EXCLUSIVE. It's the most extensive and complete experience we can provide.

Full package that will help us deal with all the problems that may occur in the operation of our ultrasound systems.

  • Remote or on-site troubleshooting of issues
  • Probes functional checks and replacement for a pre-agreed number of standard probes during the contract, in case of malfunction
  • Optional special probes repairs, or exchange during contract
  • On-site preventive maintenance
  • On-site labors for diagnosis purpose

All these activities are carried out remotely or on-site by GE Healthcare professional engineers, whenever you need them.

  • Extensive repairs
  • Software updates and purchased upgrades
  • Device management
  • Remote application support
  • Full care of GE support
  • Access to equipment
  • OPEX program

OPEX Program for ViewPoint - This program allows you to use an always updated version of ViewPoint as a part of a Focus Exclusive Contract (multiyear) for your Ultrasound system. GE is arranging a convenient time for remote service expert to remotely access your ultrasound environment and maintain it updated
All this without the need for physical visit of service technicians or application specialists, whenever possible.

Overview Contract Options


Expert Live Support Focus ON Focus SET Focus SMART Focus Comfort Focus Exclusive
Remote Support
eHealth Check
iCenter™
On Site Preventative
Maintenance
On Site Labors
Spare Part
Nr. of Standard Probes
Nr. of Probe Repairs Optional Optional Optional
Nr. of Special Probes
(e.g. 4D)
Optional Optional

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